Identified - We have identified an issue where some users may receive an “Authorization blocked: Authorization error” message when attempting to access Screencastify or grant Google Drive permissions.
Our Engineering team has identified the cause and is working toward a permanent resolution.
Workaround: Affected users can restore access by removing Screencastify from their Google Account connections and then reconnecting their account:
Visit your Google Account and navigate to Security → Your connections to third-party apps & services.
Select Screencastify and choose Delete all connections or Remove Access.
Return to Screencastify and select Sign in with Google.
Select your Google account and accept the prompts to restore access.
We’ll provide additional updates here as our Engineering team works toward a permanent resolution.
Nov 09, 2026 - 14:08 CST
Our Engineering team has identified the cause and is working toward a permanent resolution.
Workaround: Affected users can restore access by removing Screencastify from their Google Account connections and then reconnecting their account:
Visit your Google Account and navigate to Security → Your connections to third-party apps & services.
Select Screencastify and choose Delete all connections or Remove Access.
Return to Screencastify and select Sign in with Google.
Select your Google account and accept the prompts to restore access.
We’ll provide additional updates here as our Engineering team works toward a permanent resolution.
Nov 09, 2026 - 14:08 CST
Monitoring - The subscription access issue has been addressed, and affected users' access has been restored. We are continuing to monitor the system to ensure normal functionality.
Nov 02, 2026 - 11:38 CST
Nov 02, 2026 - 11:38 CST
Investigating - We are currently investigating an issue affecting subscription purchases, upgrades, cancellations, and other billing-related changes.
Some customers may experience delays in receiving access to their paid subscriptions, while others may encounter incomplete payment confirmations or duplicate charges.
If you have already submitted a payment, please do not retry the transaction at this time, as doing so may result in additional charges.
Our team is actively investigating the issue and working to restore normal subscription processing. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Nov 02, 2026 - 09:09 CST
Some customers may experience delays in receiving access to their paid subscriptions, while others may encounter incomplete payment confirmations or duplicate charges.
If you have already submitted a payment, please do not retry the transaction at this time, as doing so may result in additional charges.
Our team is actively investigating the issue and working to restore normal subscription processing. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Nov 02, 2026 - 09:09 CST
Screencastify Record
Operational
Watch Page
Operational
New recordings
Operational
Downloads and exports
Operational
Third party APIs
Operational
Screencastify Edit
Operational
Video editing
Operational
Screencastify Submit
Operational
Submit Assignments
Operational
Screencastify Beta
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.