Monitoring - The subscription access issue has been addressed, and affected users' access has been restored. We are continuing to monitor the system to ensure normal functionality.
Nov 02, 2026 - 11:38 CST
Nov 02, 2026 - 11:38 CST
Investigating - We are currently investigating an issue affecting subscription purchases, upgrades, cancellations, and other billing-related changes.
Some customers may experience delays in receiving access to their paid subscriptions, while others may encounter incomplete payment confirmations or duplicate charges.
If you have already submitted a payment, please do not retry the transaction at this time, as doing so may result in additional charges.
Our team is actively investigating the issue and working to restore normal subscription processing. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Nov 02, 2026 - 09:09 CST
Some customers may experience delays in receiving access to their paid subscriptions, while others may encounter incomplete payment confirmations or duplicate charges.
If you have already submitted a payment, please do not retry the transaction at this time, as doing so may result in additional charges.
Our team is actively investigating the issue and working to restore normal subscription processing. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Nov 02, 2026 - 09:09 CST
Screencastify Record
Operational
Watch Page
Operational
New recordings
Operational
Downloads and exports
Operational
Third party APIs
Operational
Screencastify Edit
Operational
Video editing
Operational
Screencastify Submit
Operational
Submit Assignments
Operational
Screencastify Beta
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.