Google Video processing issue.
Incident Report for Screencastify
Resolved
The Screencastify Team has continued to monitor this situation and it appears that videos in Google Drive are no longer having playback issues after allowing for some additional processing time. 🥳. All users should be able to send their shareable links to Screencastify videos and play them in Google Drive without issue.

Thanks!
-Screencastify Team 😃
Posted Dec 21, 2020 - 16:47 CST
Update
Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en


--Screencastify Squad
Posted Dec 17, 2020 - 14:08 CST
Update
Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en
Posted Dec 16, 2020 - 11:23 CST
Update
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en
Posted Dec 15, 2020 - 16:54 CST
Update
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/drive/thread/86840466?hl=en
Posted Dec 14, 2020 - 12:30 CST
Update
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are still seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en

--Screencastify Squad
Posted Dec 11, 2020 - 17:04 CST
Update
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you are still seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en

--Screencastify Squad
Posted Dec 11, 2020 - 17:03 CST
Update
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you are seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en
Posted Dec 10, 2020 - 11:25 CST
Update
Our engineers have confirmed at this time, there is nothing new to report.
Posted Dec 10, 2020 - 11:14 CST
Identified
Our engineers have identified a video playback issue. 😖

After a video has been created and uploaded to Drive, if the user wants to skip ahead or rewind the video then the screen will freeze but the audio will play normally. This will happen if the video is played within Drive or if the drive link is shared and opened.

We have identified it to be a Google Drive issue, and have opened a case🕵️‍♂️ with the Google Drive team so that they can identify the root cause and hope they are able to deploy a fix soon. We assure you, your video(s) are not lost.

In the meantime, please download your videos as a workaround.

If you are seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en
Posted Dec 09, 2020 - 13:15 CST
This incident affected: Third party APIs.