Video Playback Errors on Watch Page
Incident Report for Screencastify
The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved.
Please let us know if you continue to experience any issues by contacting our support team at

We are so sorry for any inconvenience this issue may have caused you or your team.
Posted Jan 02, 2024 - 22:14 CST
We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message.

Our team has identified the root cause of this issue and is actively working on implementing a solution.
Posted Jan 02, 2024 - 15:17 CST
This incident affected: Screencastify Record (Watch Page).