Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services.
If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at support@screencastify.com.
Posted Dec 01, 2023 - 14:30 CST
Identified
We acknowledge that some users are currently encountering the following issues:
1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey
Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
Posted Dec 01, 2023 - 10:32 CST
This incident affected: Screencastify Record (Watch Page, New recordings).